Refund policy

RETURNS & REFUNDS

Return Window Our policy lasts 30 days from the delivery date. If 30 days have passed since your purchase was delivered, unfortunately we cannot offer a refund or exchange.

Eligibility To be eligible for a return, your item must be in the same condition that you received it and in the original shipping packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds Partial refunds may be granted in the following situations:

  • Vinyl records, CDs, or cassette tapes that have been opened or removed from their original factory or shipping packaging
  • Items not in their original condition, or damaged/missing parts for reasons not due to our error
  • Any item returned more than 30 days after delivery

Refunds Once your return is received and inspected, we will email you to confirm receipt and notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit automatically applied to your original method of payment within 5–10 business days.

Late or Missing Refunds If you haven't received your refund yet, please check your bank account first, then contact your credit card company — it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund appears. If you've done all of this and still have not received your refund, please contact us at: support@vintagerecordstore.com or call +1 (519) 455-1385

Sale Items Only regular-priced items may be refunded. Sale items, including anything in the discount vinyl collection, cannot be refunded.

Taxes & Duties Original shipping charges and any taxes, duties, tariffs, or import fees paid are non-refundable. These are the sole responsibility of the customer and will not be reimbursed under any circumstances.

EU Customers In accordance with EU consumer rights, customers in the European Union have a 14-day right of withdrawal. However, sealed audio recordings (vinyl records, CDs, cassette tapes) that have been unsealed after delivery are exempt from this right of withdrawal. Customers exercising the EU 14-day right of withdrawal will receive a refund of the product price and original outbound shipping only after the item has been received and inspected by Vintage Record Store. Return shipping costs are the customer's responsibility. Refunds will be processed within 14 days of receiving the returned item.

Exchanges If you need to exchange an item for the same item (subject to stock availability), email us at support@vintagerecordstore.com or call +1 (519) 455-1385, and send your item to: 351 Mitton Street North, Sarnia, Ontario, Canada N7T 6J6

Return Shipping To return your product, mail it to: 351 Mitton Street North, Sarnia, Ontario, Canada N7T 6J6

You are responsible for paying your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of all shipping will be deducted from your refund.

We strongly recommend using a trackable shipping service or purchasing shipping insurance for your return. We cannot guarantee receipt of your returned item.