FAQ's

FAQ

Q: What condition are your records, CDs, and cassettes in? A: All items are individually inspected and graded before listing. Condition details (cover grade, disc/tape grade, and notes) are included in each product description. We use our own good judgement in grading. Scale of 1 to 10.

Q: How are items packaged for shipping? A: Vinyl records are shipped in purpose-built record mailers with cardboard stiffeners. CDs and cassettes are bubble-wrapped and boxed. We take packaging seriously — your items arrive safely, every time.

Q: How long does shipping take? A: Canada: 3–7 business days | United States: 5–10 business days | United Kingdom & Europe: 7–14 business days | Australia & Asia-Pacific: 8–16 business days. Express options are available at checkout.

Q: What about taxes, duties, and tariffs? A: All customs fees, import duties, tariffs, and taxes are the responsibility of the buyer. These are determined by your local customs authority and are not included in our prices or shipping rates.

Q: What is your return policy? A: We accept returns within 30 days of delivery. Items must be in original condition with proof of purchase. A 15% restocking fee applies. Return shipping is at the buyer's expense. All shipping fees are non-refundable. See our full Refund and Return Policy for details.

Q: Do you accept exchanges? A: Yes, for the same item only, subject to stock availability. Contact us to arrange.

Q: I'm looking for a specific record — can you help? A: Absolutely. We have more inventory than what's currently listed. Email us at support@vintagerecordstore.com and we'll check our stock for you.

Q: What payment methods do you accept? A: All major credit cards, debit cards, and Shop Pay are accepted at checkout.

Q: How do I contact you? A: Email us at support@vintagerecordstore.com. We typically respond within 1 business day.